self storage FAQ


Self Storage FAQ: 3 Key Self Storage

How do we guide our customers through their questions during the storage rental journey? At 3 Key Self Storage, our mission is to simplify the self storage experience. We recognize that you will have questions along the way, especially if you’re new to renting storage space. If you’re unfamiliar with the industry, it’s a good idea to familiarize yourself with the basics before selecting a unit. For newcomers to 3 Key Self Storage, we’ve curated a list of the most frequently asked questions to assist you. Find your answers here, or call our office to talk through your storage needs with one of our professionals.

rent now button

Drive Up Self Storage in Campbellsville KY

What are the benefits of climate control?

Climate control ensures a consistent temperature and humidity level inside a storage unit, protecting sensitive items from extreme weather variations, mold, mildew, and potential damage. It’s especially beneficial for storing items like electronics, antiques, important documents, wooden furniture, and artworks, helping to maintain their quality and longevity.

Is a protection plan required for renting a storage unit at 3 Key Self Storage?

Yes. At 3 Key Self Storage, we insist that all our renters have a form of coverage for their stored items. You can present evidence of your existing insurance when completing the rental process or opt for one of our tailored protection plans. Our team is here to help you select the best fit for what you are looking to store.

Do you provide or sell locks at your facility?

Our on-site office stocks a broad range of storage supplies, including locks and other moving essentials like boxes, packing tape, box cutters, furniture covers, and more.

How can I settle my bill online?

Paying your bill online is simple. Head to the top section of our website and click on the “Pay Bill” button. This will take you to your account dashboard, or you can continue as a guest without signing into an account. Here, you can select the specific storage unit bill you’d like to clear. You can also pay in advance for the following month.

What should I do if I need assistance outside of regular hours?

For pressing concerns after standard business hours, please dial (270) 215-2938 and press 1 to connect with our representative. Alternatively, use the contact form on our website or send an email to We’re here to assist you anytime!

Can I rent a storage unit for a short duration?

Yes, at 3 Key Self Storage, we appreciate flexibility. Our rental agreements are set on a month-to-month basis, ensuring you’re never tied down to long commitments if you do not need to be.

Do you offer any special discounts available?

We’re glad to offer multiple discount options. Seniors (ages 65 and above) qualify for a 5% monthly discount. Active military personnel receive 10% off every month as a token of our gratitude for your service and sacrifice. And if you introduce a friend to our services, both of you get a $50 deduction on your upcoming rental bill.

Do you conduct storage auctions?

Yes, we do hold storage auctions. Storage auctions take place if a tenant fails to make their payment, following the state lien law procedure. At 3 Key Self Storage, we always prioritize open communication with our tenants and make every effort to avoid reaching the auction stage. However, if an auction becomes necessary, we ensure it’s conducted transparently. For our auctions, we use, an online auction platform. To keep tabs on upcoming auctions, just enter our facility’s zip code on their site.

Am I allowed to live or sleep inside the storage unit?

No! Sleeping inside a storage unit violates multiple housing regulations and is extremely dangerous. These units have doors that lock from the outside and lack essential amenities to support a residence.

How do I determine the right storage unit size for my needs?

The right storage unit size for you depends on the size and type of items you’re storing. 3 Key Self Storage offers a diverse range of storage unit sizes, so you are able to find an efficient and affordable solution. Our online storage size calculator can provide a quick recommendation. Input your items, and the tool will suggest an estimated unit size that should fit your needs. Our staff members are also happy to assist you by talking through your storage situation and guiding you toward an appropriate space.

If I book my storage unit online, do I gain immediate access to my unit?

Absolutely! Opting for our online rental process ensures quick access. Once your booking is confirmed via email, you can immediately start using your storage space during the gate access between 6 AM and 10 PM.

Can I access my storage unit whenever I want?

Not 24/7, but we provide extended gate access hours. You can access your storage unit between 6 AM and 10 PM.

Do you provide moving services?

No, we do not currently offer moving services. However, you can check our regularly updated Neighborhood Friends board in our storage office for a list of trusted local businesses in the area.

Are truck rentals available?

We do not have truck rental services. Check our Neighborhood Friends board in our storage office for local truck rental services.

Have more questions?

At 3 Key Self Storage, clarity is our priority. If our self storage faq did not answer your question above, feel free to reach out directly via telephone or email. We’re happy to provide that clarification.

Find Your Storage Solution with 3 Key Self Storage in Campbellsville, KY

Ready to get started? See all that 3 Key Self Storage has to offer by viewing our available storage units online. From there, you can browse and choose the best fit for you and your budget. Our climate-controlled storage units provide the ultimate protection for moisture-sensitive objects, while our drive-up options prioritize efficiently and convenience for loading. Find the perfect storage space for you in Campbellsville with 3 Key Self Storage!

rent now button